Shipping Process:
Procurement and Stocking: Our marketplace meticulously sources products and maintains a robust inventory in China. When you place an order, we promptly select your items from our well-organized stock for processing.
Packaging and Handling: With the utmost care, our team of experts packages your purchases to guarantee safety and integrity throughout transit. We employ top-tier packaging materials and take extra measures to protect fragile items.
Shipping Channels: We have partnered with reliable logistics providers, such as Alibaba's Cainiao, to ensure your items are delivered safely and on time. Their extensive experience and stellar reputation in logistics make them our preferred choice for shipping.
Free Shipping: We are delighted to offer free shipping on all items across our marketplace. There are no additional shipping fees for your orders, regardless of the weight, size, or destination.
Shipping Time: After receiving your order and confirming payment, we spring into action to prepare and dispatch your items. Typically, orders are processed and shipped within 3 business days post-payment confirmation, excluding weekends and holidays.
Transit Time: The transit duration is contingent upon the destination address and the shipping service selected. Generally, domestic orders are delivered within 7-25 business days. Historically, most deliveries have been accomplished within 5-15 days, with the majority arriving within 10 days or less.
Order Tracking: Upon dispatch, you will receive a confirmation email complete with tracking information. Use the tracking number provided to monitor the journey of your order at your convenience.
Shipping Fees: Enjoy peace of mind with our free shipping policy on every order. There are no hidden fees, and you will not be charged any shipping costs at checkout.
Taxes and Duties: We are committed to making your shopping experience seamless. All taxes and duties associated with your order are covered by us. There will be no unexpected costs for you to bear, ensuring a hassle-free purchase.
Our Commitment: We are dedicated to providing a transparent and customer-friendly shipping process. Your satisfaction is our priority, and we strive to exceed your expectations with every order.
Delivery Scope:
We can ship products to most countries and regions worldwide. However, please note that due to specific legal restrictions and shipping limitations, we may be unable to deliver items to certain countries or regions. If you have any questions regarding our delivery scope, feel free to contact our customer service team.
Returns and Refunds:
If you receive items with quality issues or damage during transit, you can contact our customer service team within a certain period after receiving the items and provide relevant photos or evidence. We will process your refund or replacement request promptly.
Please note that different return policies may apply depending on the nature and condition of the items. For details, please refer to our returns policy page or contact our customer service team for more information.
We are committed to providing you with high-quality products and a satisfactory shopping experience. If you have any questions about our logistics policy or any other concerns, please don’t hesitate to contact us. Thank you for choosing our marketplace!
Contact Us:
Customer Service Email: [email protected]
Company Address:Building 1 (Self-Compiled), X1301-B9196 (Cluster Registration),106 Fengzedong Road, Nansha District,Guangzhou, Guangdong Province, China
ZIP Code: 511458
Country: China
